FAQS

1. Is your jewelry hypoallergenic?

A: Yes, all of our women jewelry are made of sterling silver 925 , Men jewerly are made of stainless steel.Lead free and hypoallergenic, Naturally aseptic to protect delicate skin.

2. How should I store and care for my jewelry?

A: We recommend giving your jewels occasional breaks from wear, and storing them in a jewelry organizer. Our suede pouches are perfect for traveling with your jewelry. To ensure a long lasting finish on your jewelry, please avoid contact with moisture and liquid cosmetics—this includes body oils, lotions, sunscreen, or makeup. 

3. How will I know when my order has been shipped?

A: Once your order has shipped, we will send you an email with shipping confirmation and a tracking number. 

4. Do you accept returns?

A: We accept returns* on any unworn merchandise within 30 days of the ship date. If your jewelry arrives unsatisfactory, we will replace your order immediately free of charge.Returns are subject to a return fee. The cost is calculated during the return process.

5. How Do I File a Claim for my Lost, Damaged, or Stolen Order?

A: If you insured your order and your order was damaged, lost or stolen during transit, please contact our support team at info@mooski.com.